Recently I had the opportunity to view the range of taxi despatch (or dispatch if you prefer) & booking software that taxi companies use to book in jobs from the telephone and send the job out to the driver.
Which software products being reviewed
- Cabmaster by Command Systems
- cPaq by Cordic
- Autocab by GPC
- Mercury by Exel Management
Disclaimer
I used to work in the taxi industry as the technical director at a 180 car company which I no longer work at. I personally shopped around to see what other products were on the market and then fed this information back to the board. I can now release my personal opinions on here and are not those views of my former employer.
Prices
Obviously to maintain commercial sensitivity with the prices quoted I’ll refer in “beans”
Cabmaster – 1 bean
Mercury – 1¼ beans
Autocab – 1½ beans
Cordic – 3 beans
Size of Company
This is perceived size, I don’t have accurate data
Cabmaster – 6
Mercury – 30
Cordic – 50
GPC – 200
Quality of Sales Rep
(I used to be a medical sales, so have been trained in classical needs based, LSCPA sales)
Cabmaster – Non existent.
Mercury – Very impressed, relaxed, confident, let’s product do most of talking.
Autocab – Sales Sales Sales. But yet subtle. Took me down to Data Cars in Birmingham to see operation.
Cordic – Arrogant, actively avoided talking price. Arranged for me to visit A1 Radio cars. Did bring along a very impressive presentation though, with the software run from a laptop. (Impressive use of system resources)
With both Autocab and Cordic the visits arranged were primarily cash based businesses which did not really meet the account work volume that Millers Taxis have, therefore it was not representative. Mercury did try and match like for like, and to an extent did show similar account work volumes.
This is very important for any taxi company as cash work is very easy to input. ie “34 Smith st TAB 12 ashbourne crescent END” (example) with the majority of the bookings for NOW. Booking in account work takes slightly longer and more care is needed.
Technical Quality of Software
Autocab despite it’s sales material DOES use a client server model, with the dispatchers machine acting as the server. Autocab uses an embedded MySQL server, with distributed backup. There is still a single point of failure, however with hard drives set up in a RAID configuration and database cloning this is greatly reduced. The programme itself is installed on Shuttle micro ITX computers running WindowsXP, on boot the programme auto loads and prompts for a “function” ie Dispatcher. PDA software is difficult to use but does have redundancy (grr) built in.
Cordic uses Microsoft 2003 SQL server. Is REALLY quick. (no … really really quick). The link between the modules is very well set out which allows for quick input.
Cabmaster uses static database files (.btr) using the BTrieve (Pervasive SQL), with the files shared over Windows File Sharing (SMB) which is from the dark ages of computing. This in my eyes is one of cabmaster’s biggest failings, any hard drive corruption or write error can seriously damage the files leading to jobs being lost. To my knowledge there have been 2 occasions where the database needed to be “re-built” to my knowledge. (prior to me starting). Command Software should set up a RAID configuration on the MAIN server. Also there are THREE machines that in the standard configuration that act as servers MAIN, BACKUP, HOST which are each a point of failure.
Cabmaster has some very good features but is very buggy. There is no version control in their development which means if you want a bug fix you get the latest version which could have other bugs. Cabmaster has the BEST XDA software on the market.. by far… very easy to use! No question! Lessons need to be learned from the others!
Overall
Autocab is by far the biggest company in the taxi dispatch software market, but has not delivered a product which takes the needs of a live taxi business into account, and are very much “Do it this way”. Stable, but only at the expensive of office productivity, ie can only use the computer for autocab, not email, not yellow pages etc.
Cabmaster, is actually a really good product, however they are let down by a lack of online booking system that integrates into the product. I re-wrote parts of Millers’ online booking website to link to Cabmaster it was put together many years ago in ASP and is vulnerable to SQL injection and needs re-writing with security being it’s focus. I did make a start on a AJAX PHP online booking website that used a MySQL address database which would then insert the job into the live database, but hey he ho.. Millers didn’t see the value in this. (If any company would be interested in this. Get in touch!)
Mercury is a lovely product, well put together and my favourite. My only real concern with it was the holding off for “Mercury 2″ which by all accounts has been work in progress for many years. Needs a “What’s happening now” panel and improvements to their XDA software.
Ratings
AutoCab 4/10 – Lagging behind on some of the high value technical features of their competitors. Good if not used a booking system before.
Cordic 9/10 – The doggy-do-dahs of the taxi booking software but is CRAZILY priced!!!
Cabmaster 7/10 – Well layed out, easy to use, but does not have a good training manual or training structure. I would have liked to stay with Cabmaster
Mercury 8/10 – Very good product…. in the second stage sales presentation the National Sales manager let the sale go by talking about irrelevant things.
Recommendation
Cabmaster – If you want more top quality features. (They need to sort out the buggy nature of their product)
Mercury – If you want better training and setup support.
I was looking to go to a system from pen and paper running 4 cars on voice – I got the Cabmaster Payg system for free and it’s brilliant – I’ve paid nothing and if I want to add PDA’s in the future I can.
May 16, 2012 at 2:31 pmI use the new Ghost solution from Autocab. I’ve got to say that after using other systems many which are mentioned here, i’m more than happy now using ghost. It’s easy to use, and the accounts section is fantastic. I can book jobs really quickly regardless of cash or account. How many other Taxi companies on here have used ghost. I’m sure you will agree with me that the system has moved leaps and bounds!
May 11, 2012 at 10:32 pmAll your problems are solved with the first full featured cloud software. The features and the reliability are not even compared with the marketing leaders.
May 6, 2012 at 6:55 pmI have used the Mercury system as a driver but now own a small taxi company, to save costs I use windows access as my data base to store bookings which works a bit like the admin area of Mercury, the best thing about it is that it is free however, I am now growing my company and looking for a dispatch system anyone else who has any info regarding Mercury (the admin side) I would love to hear from them.
April 22, 2012 at 7:18 pmHi Rick, we are setting up shop with a decent size fleet but are struggling to choose our system. I do agree with most posts here that Autocab is a bit behind Cordic. What about DDS and DIPLOMAT ? Anything about them ?
March 13, 2012 at 9:02 pmhi i have woked withboth cabmaster and in the last 5months cordic i think it has its great point i.e the goggle mapping and traickin is great i find it alot easier to access things through system but as for working with a fleet off 500 cars and maybe 200 account holders cordic simply dosent work with such a high volume and from a controllers side off it its totally crap u have no control over the work the ivr system doesnt know when a plot is full and will flood the system causing very stressful shift and the pulling plots are a joke aswell most drivers are misrable and where promised its all good in theory and cordic reps can talk the talk when comes to walkin the walk its a thob off! overall cabmaster had its faults but as again from a controllers point i found it alot more easier to work with customers where happy staff where happy and would recommend that to any1 by FAR xx
February 27, 2012 at 7:19 pmWell whatever your choices are avoid Autocab at all cost. They are pretty much cheapest to start up but very very expensive in the long run. You as a taxi firm owner have to calculate in 10 years time what the total cost would be and not on initial setup.
Lets take 2 systems as an example. Autocab and Cordic.
Cordic might charge you extra then other systems in initial start-up but they do have fixed prices and it is available anytime you make a request and when ever you request them they are always same prices. They do know IT technology and they move together with IT improvements. They make the most of the technology in hand. Such as using proper servers/server components/redundancy/ checking performance requirements / fail-overs. Cordic uses/sells you a license so you can have thousands of pdas it doesn’t matter to them if you paid 500 licenses as you can only use 500 pdas with 500 licenses. Cordic supply’s the programs you need for your pdas. So you can install as many times as you like in situation where you need to reset your pdas.
Autocab has lower initial start-up cost but any extras you ask for later on will cost you an arm and a leg. Every time you call and ask for a price for certain features they will quote you all different prices and sometimes way too higher then your initial setup cost. They know nothing about IT technology. No backups/redundancy, they use cheap bottom line shuttle ipx systems. Easy to fail/ no proper cooling etc. Autocab charges per product and does not use licensing scheme. You might have 200 drivers and for that you might have 200 pdas. Any one of them is lost/stolen/broken they will make you pay full price rather then supplying you with a replacement license. Autocab does not give you any program to reinstall your pdas. So if you have a problem with pda and you just want to reset it you will have to send it back to them. Thus owner of the pda ( driver ) cannot work until pda is fixed and returned back to you. You might keep extra pdas for this purpose however this will cost considering number of pdas break down nearly everyday.
I can just go on and on as i have used both systems. So all i can say is ask yourself below questions before deciding.
* Calculate how much each system will cost you with a-y-z features in 5 / 10 years.
* Never accept nor believe any salesmen word before buying into the system. Make sure you have written quotes for each individual features you might need.
* Grab yourself a yellow pages and look for any taxi firms advert with data dispatch system. Call them and ask them which system they are using and what they feel about. Don’t call the dispatch/software companies and ask them which office is using their system as the office they will send you will most probably knows what to say to you and what not.
* Make your planing properly. Such as get your website online, do take online bookings/credit card payments in your start-up plan. Don’t leave it to later on as it will cost you more later on then on your starting cost.
* Ask them everything and get the answers in writing. Double check and confirm the details with them as in case of Autocab they will simply tell you that the person who has given you that info/price was wrong or they have left the company and any promise they have given you is not valid. So don’t fall for that.
* If you don’t know about computers or IT, hire an engineer so when you are talking to them regarding system/software your engineer can tell you more information regarding hardware used in the system, ups or downs of their dispatch system in terms of redundancy/backup.
* If dispatch system is using a pda phones then you can talk to mobile operators and ask them for sim only mobile data plans as you can get sim only data plans as low as £2 + vat per month. Before deciding go to any shop and buy yourself pay as you go sim cards and use them to see how their speed compares. As i have used most of them and depending on their coverage area and your operating area you might get different results. However see below for their speed/latency/coverage and customer support.
Vodafone – v.good/v.good/v.good/v.good – connections hardly drop unless maintenance.
T-mobile – v.good/v.good/good/good – connections hardly drop unless maintenance.
Orange – not good/not good/v.good/v.good – connections drop randomly and frequently.
O2 – v.good/v.good/good/good – connections hardly drop unless maintenance.
BT Mobile – v.good/v.good/v.good/not good – - connections hardly drop unless maintenance however let down by very very bad customer support. Err which customer support as you cannot get hold of anyone to ask them why your sims are not connecting.
Good luck…
January 20, 2012 at 9:50 amA great review and thank you very much for adding your feedback.
I agree with your comments about Orange, their GPRS connection is/was a little unstable, although not agreeing with comment on O2 customer service. I was very impressed with their data team who you could speak to in person and diagnose issues.
Agree that all taxi companies need an in-house IT person to do initial diagnoses of problems between the the Dispatch system and Windows.
Thank you again for your great comment!!
January 20, 2012 at 8:05 pmWe’re a very small company covering a large rural area as opposed to street work in a large town. We cover 2 or 3 towns and several villages. I’ve used Autocab with another company, but felt there was no ‘operator imput’, ie. local knowledge and traffic conditions counted for nothing. I would like to integrate Google maps, calender and sms into a system sent from an office. Does such a system exist?
December 14, 2011 at 10:54 amHi there, thanks for your artcle. Interesting. We are an airport transfer company based in Malaga. Do you know of any software that could work for us? We are looking something that integrates with website and also manages the bookings. Thanks massively in advance for any help. Cheers, Ade
November 25, 2011 at 9:30 amHave you looked at DDS Taxi book? I think you have been asked by someone else but can’t find a reply. I have the system which is good as its internet based but I have a lot of issues… no… a lot of issues!
October 30, 2011 at 4:46 pmIt was the only one I could find 18months ago which was internet based call back and TEXT back easy to use (booking jobs) but there are a lot of faults! I’m now looking for a replacement as the service level as dropped for the cost. I expect silly things like charging drivers twice for the same job not to happen…. I have endless e-mails of things I have had to have change which should never have been wrong.
If you wish to discuss some of these before I have them drawn up checked (for legal reasons) before setting up a new website for discussions to taxi book it will be called Taxi Book DDS dispatch solutions, questions answers, being designed as I type..
Brett
Website still being set up presently by the way.
Typing on an iPad here, so forgive the shorthand.
Looking for a web based system for taking bookings
A system that when job is sent automatically to a driver, the driver then gets sat nav route to collection point / delivery point.
If meter is linked into system and sends back when started, final fare price to the web based database.
Let’s have a chat – if you have time.
John Boyle
October 28, 2011 at 11:56 pm00353 868 208 108
What do you think is the Major Problem for Mecury because it seems to be a very reliable software for taxi companies?
October 27, 2011 at 4:02 pmMercury’s problems are little to do with current booking software and more to do with people’s expectations of it. (Still unaware if Mercury2 has been released, with it being talked about in April 2009).
October 27, 2011 at 6:14 pmLike all taxi booking systems it’s how the drivers interact with management and the dispatcher
Hi,
We are running a hackney company with 55 black cabs and now thinking for PDA system.
October 4, 2011 at 9:39 pmOne concern is when drivers pick a job they normally do not show on PDA that they were flagged down and accept another job from the base and try to do the both causing delay to second job.
Would you advise how it can be avoided and which system is good,money and quality wise?
regards
This problem is certainly not confined to your company.
“Job stacking” can be a real nightmare for companies, as drivers do not understand the ramifications 1) of letting customers down 2) failure to comply with the Licensing Act.
Having any GPS system (PDA or radio) can be used to solve this problem, but once you have it in place you need to define company policies for how the GPS system will be used. I.e. penalties for not doing a job when received, or being in the incorrect “status”, e.g. POB
This will change the ethos in the company and you need to be aware (and strong) about any driver backlash
Most systems will have a “GPS Screen” that will tell a dispatcher the location of the drivers, it will be down to a good dispatcher to catch the drivers that partake in “job stacking”
October 4, 2011 at 10:08 pmHi,
February 9, 2012 at 12:14 pmTry Cordic for your answers with Black cabs and how their system deals correctly with ALL aspects you mentioned. Cheers DJ
I disagree with your pricing calculations. I carefully analysed every system on the market when I bought Cordic and they were very similarly priced to everyone else over a realistic investment cycle. I’m talking in the region of 1.3 beans to 1.2 beans Some of the others hide a lot of costs until you sign up and the sting is in the small print.
Also Cordic’s software is not just ahead of the rest, it is light years ahead.
September 19, 2011 at 4:29 pmCordic by far the best from the moment you sign the contract to getting your system installed you will instantly know you made the right choice. Everything is brilliant even the support at 4.00am. Highly recommended.
August 28, 2011 at 1:20 amhi im looking information as to the best system to operate a 50 car depot we currently operate on radios at the minute, an would you have any idea on cost on whether to buy/lease or rent to buy as to the best solution. to put it bluntly i dont have a clue where to start. We are based just outside Belfast
March 31, 2011 at 5:11 pmThe big question you must first ask is… which technology… forget the “system” until you’ve decided on this.
I take it that when you say “radios” you mean voice radio.. and yes 50 cars is the real limit for voice communication (assuming your drivers are busy)
How far out to your drivers travel? (Regularly) … are radio dataheads appropriate
What is mobile phone signal strength?
What mobile phone “data tariffs” available?
Smart phones use data over the air to transmit job acceptance etc to the office. This is one of the biggest costs.
Who are you doing this for? You, your dispatcher or the drivers?
How much (realistically) could you increase driver charges to mitigate increased costs? (Millers increased charges by £7 per week to “radio rents” (95 to 102 pw), which drivers accepted without complaint)
Next big question… can you afford it?
I’d recommend and outright purchase rather than a rental scheme.
Take a trip to other taxi companies who use different systems (preferably ones who have changed to get a balance of opinions).
Remember your whole business is dependant on two things….. the phone system working… a good dispatch system to get jobs to drivers. I’d definitely invite the companies to come along and do a presentation to you, but seek independent advice beforehand then clarify issues that other people have had during the presentation…..
Take care
April 5, 2011 at 12:41 pmwe are a 50 car depot an considering going for the data heads is there 1 you could recommend
March 24, 2011 at 8:04 pmHave you ever checked prices over a 7 year life cycle you may find the cordic price is not that dear
March 7, 2011 at 8:15 pmI have run many cab companies and have done many price comparsons over the last 15 years
they came top every time there are others you did no include who i found better than some you had
CabMaster should have rewrote there software completly when going over to PDA and Windows if they had had the same zeal as when David wrote the first DOS version all those years ago they would have been number one
Hi Rick
I am a founder of startup in London. We are building a fleet management solution for small taxi companies (30 vehicles or less), and have come accross an interesting debate in our system design. I have a technical question which I’d be grateful for any feedback you may have.
As you mention, most dispatch systems rely on zoning or plotting geographical areas, and letting the taxis form queues in these zones. Jobs are allocated to the first driver in the queue per zone. We were initially planning to implement this in our product but I have my suspicions if this is the best way to go about it. Would it not be better to simply allocate jobs to the closest available driver? Is the purpose of zoning to ensure that drivers are distributed more evenly?
I have a hunch that the origin of this feature which seems common in almost all dispatch systems may have been introduced 10 years ago when route calculations were an time consuming thing to do on the server, and zoning greatly reduces the complexity. Or would you disagree based on your experience?
We’d appreciate any thoughts you have on the issue!
Regards
January 23, 2011 at 10:05 pmWillem
Your assertion regarding zones is entirely correct, when “plotting” was based on the idea of stacks.. with pieces of paper and nails (Which is the way one copmany actually used to allocate jobs).
Then along came GPS, however the dynamic of plots didn’t change. Personally I believe this came from historical reasons so that companies could transition from one system to another. But also one must think of the problem from the perspective of a driver… who on a quiet Tuesday evening might not get any jobs at all where-as one of their collegues might “clean up”.
Most systems out there can allocate on closest driver, irrespective of zones, however based on your size I would recommend that you run on manual allocation of jobs, so that they can be fairly distributed across the drivers…. remember of course that THEY and not the people that phone up are your business.
So, yes I’d let the computer do the work to determine the closest driver, but let a dispatcher add the human element to the decision.
Thanks for your message
January 23, 2011 at 10:16 pmReally undecided! I have 15 cars in a busy walk in private hire operator office with several account customers. My businbess is localised. Not sure whether to go with mercury or cabmaster, both seem affordable. Can any1 swey me!
December 27, 2010 at 1:52 pmI am in the process of thinking of moving from autocab to cordic and would like your views on this i run a 45 car system email silvertown.taxis@btconnect.com thanks john
October 5, 2010 at 10:28 amI live in Colombia south america and i am directing a company with 1200 cars, and looking to visit some companies in the U.S to get some information, can you help me to get in touch with some of them?
October 4, 2010 at 1:46 amhttp://www.google.com
I'm in the UK… not America
October 4, 2010 at 9:50 amWhat has happend to your PHP booking system development.
August 18, 2010 at 12:56 amBuilding a system from scratch is a major project. Technically it isn’t too hard but the programme would just become huge and without initial finance there is no way I’d start a project of such magnitude.
October 4, 2011 at 10:32 pmAutocab.net isn’t happening. It’s been an investment disaster for Autocab thus far. Because it has a reputation as an utterly horrible company to work for, staff are employed on a revolving door basis. The project has a team to take the development process from A to B, then a whole new team picks up where the previous one left off, to point C… etc.. If it ever gets finished, do not be a guinea pig for it: it will inevitabily be a turd. But a well sold one to any suckers.
July 14, 2010 at 11:15 pmAny Reviews on Taxi mate, (softsol software). I'm currently looking for a new despatch system. We are a chauffeur company using a (DBS) despatch system but they when belly up in late 2008 and i had to by my data back from the liquidators, I don't whant to be in cought like that again. regards. jason
July 6, 2010 at 5:04 pmhave you closed on your requirement? If not, I can send you a presentation and other details about UVTele’s Automated Taxi Dispatch System. Do let me know at sales@uvtelematics.com
November 2, 2010 at 9:52 amI agree with Sonia I run a PC Repair comapany and one of my customers users Mercury. There comapny harddisk is failing so I will need to replace the harddisk and re-install Mercury desktop software. So I phoned Mercury to ask if they had an installation CD and install guide but was met by a very blunt support rep who said no and they would have to take the whole PC up to them just to install the software! Maybe this company has a niche in the market but it wont be for long and as soon as any other company launches similar software with minimal customer service skills I would reccomend you dont touch Mercury with a barge pole.
July 2, 2010 at 12:18 pmWe have been ween Mercury for nearly 15 months…We are a fleet of nearly 80 vehicles, established for 15yearsTheir direct talking sales rep expects you to attend a training course in Nottingham to train you on the system. 2 weeks after attending they visited our offices, configured the software and left us to it.We were expected to set up our drivers, plots (draw lines across a map to seperate them into plots) and prices. At training they make several claims, the most common being we will support you however their communication is extremely poor. You call back again, again and again and finally when you are close to bursting point they help you out. I cannot understand why they literally make you have an extra screen, they claim its to use a MAP and see all your drivers but you cannot see what road your driver is on unless you zoom in so its a total waste of money.We had a few teething problems at the start, the software was at fault, they took a long time to resolve it. When we called their 24 hour emergency service with one controller in our office at 3am, whilst he was speaking to them, our company phone rang so he answered to take the job, the mercury rep on the other line told him “you have to speak to me if you phone me otherwise I will not help you”.To summarise, the software is simple and straight forward but so is Cordics, Cab Master, Marandy and Autocab. Their communication across the board is very poor and their customer service staff are very rude. I have never experienced such poor customer service, Macdonalds have alot to teach them.Why they expect you to pay them money for their software and then want you to set everything up is totally beyond me. They all have very rehearsed excuses i.e. we want you to be in control, in other words if anything goes wrong you cannot blame us as opposed to why don't we do it together and help you because this is our business and we want you to get the most out of it..We have not renewed our contract for obvisious reasons – hope this helps someone as I was looking for several reviews prior to contacting Mercury and found none. Be warned their sales rep will come round and tell you how so and so are doing brilliant thanks to them..
June 25, 2010 at 3:59 pmGreat article, can you tell me the best products for use in the United Sates?
June 6, 2010 at 4:09 pmI’ve been constructing a custom reporting tool for the company I work for, for use with Autocab.
I’ve found Autocab does not use MySQL to store its job information. It uses custom fixed-width hex files to store job data, user messages, driver message etc. It does however use MySQL for the IVR function, or rather the IVR system Autocab uses utilises MySQL. SQLite is used for the mapping functions.
Word on the grapevine is Autocab’s next major version(Autocab.NET)a will fully utilise a MySQL backend to store all its data.
March 31, 2010 at 10:16 amSo I’ve been tinkering with Autocab for a while now found out the following information.
Current Autocab versions do not use MySQL to store job information, it uses a custom fixed-width hex format and separate files to store different job types as well as user messages, driver messages etc. It does however use MySQL for its IVR system, or rather the IVR system Autocab integrates with uses MySQL. SQLite is used in the mapping functions.
I’ve been making a custom reporting tool for the company I work for for use with Autocab and this is how I came about the above.
Word on the grapevine is Autocab’s next major version (Autocab.net) will be fully utilising a MySQL backend to store all its data.
March 31, 2010 at 10:12 amHi Rick
March 2, 2010 at 12:39 pmWe are thinking of starting a taxi company operating threw GPRS. we have been looking at diffrent despatch systems and i see you have done a review on various companys i was looking at the Marandy system and i was wondering what you think of the system?
Kind Regards K****.
hi, had a demo today not at all sure we need such a hitec system, we have tried cb radio but driver error put a end to this.we run 10cars, is there a low cost system that works?.
February 26, 2010 at 10:52 pmHi Rick,
February 24, 2010 at 7:36 pmI run a amall firm with 10 cars. Could you advice me which is the best sytem for me. I thought of going with Autocabs but im not too sure. Also is it wise to start of a dispatch system with pda’s as currently all my drivers are used to using cb radios.
thanks
With company of 10 cars I would actually recommend staying on voice
February 24, 2010 at 7:53 pmradio, as a even semi decent operator can handle 30 drivers at once.
I would recommend a computerised booking system though to speed up and
improve office efficiency.
My favourite system was Mercury by Excel. Autocab would be good if you
want to maintain your voice radio and then migrate to data radio.
Ultimately don’t upgrade for the sake of upgrading. Get your office
staff in to see what other efficiencies can be made. Keep them
involved in the process as they will be using the software 24/7.
hi have you view the evo system? The company is auriga systems base in the uk. http://www.auriga.co.uk.
February 24, 2010 at 4:19 pmI haven’t seen the Auriga system although what I have heard has been really positive.
February 24, 2010 at 7:52 pmHi Rick,
February 19, 2010 at 9:42 pmI have just taken over a small taxi company in XXXX. Currently we have 7 cars and hope to move up to 10 in 2mths.Have you researched the Taxibook DDS system.I believe their systems are widely used in Scandanavia.i intend installing one of them in our office,Do you reccomend them? john collins
Mercury 9exel Management ) i dont recomemmd anyone good system but too much hassle system breakdown whle backing up itself. Not rialable but end of day Cheap Solution. for starter as exel management advertised Mercury 2 which is far better than Cordic cPAQ. i had personally saw that system but when its gonna come in the market God knows. Cordic good System but too pricy Help ppl only care about what support package you are on if you are 9 to 5 and call them 18:00 they want you 2 wait till 9 in the morning so anyone going for it plz check and everything is Expensive and pricy..
November 13, 2009 at 12:47 amI would suggest you to try To-N-Fro Taxi Booking Software.
Cheers
November 2, 2009 at 6:31 amPrahlad
I’ve reviewed the videos you have for To-N-Fro Taxi booking software and find it wanting. Using two input methods (clicking and typing) are not the norm in a fast paced taxi booking office. The software might be good for less than 10 car company but beyond that I cannot recommend your software.
September 12, 2011 at 6:25 amI had a booking system through eprivate hire / tobias it spent most of its time offline with errors and data conections. never really got off the ground, i’m now trying to recover the monies invested into there system, i think its great that these reviews are available… i wish i had read them first.
October 22, 2009 at 1:49 pmI dont think you have given a very fair account of Autocab it has over 600 Companies using the software and has been developed around it’s users also it’s data terminals are very robust and easy to use.
October 15, 2009 at 9:44 pmi would recomend cabdespatch in kent talk to bob evans you wont be disapointed i dont think you will do better for the money he is not a salesman but an operator like you and me.
October 12, 2009 at 8:37 pmRick
Come and have a look at ROCS.
Will buy you lunch as long as it doesn’t breach your objectivity..!!
Look forward to hearing from you.
Jeff
October 12, 2009 at 2:19 pmHi Rick,
God bless you for your expert word of advise on despatch systems. I am in the process of starting off a taxi firm and would firstly like to ask your opinion on the best value for money despatch system that provides the most up to date functions., I’ll also like to enquire about the best mobile phone network to use as well as the best telephone system for the office.How many computer’s would you advise us to start with in the office for a fleet of five cars and what would you say is the best way to go about employing the best drivers. And finally what is the best way to market ourselves from your experience. Thank you so much and remain blessed.
October 8, 2009 at 3:03 pmHi,
I run a small taxi company with a fleet of 10 vehicles. Currently look to expand further and offer additional services. Also, looking to offer a text based booking facility, which I would like to be integrated into the despatch system. Can you please recommend a good despatch system that would allow me to do this as well as one that would be easy to implement and learn as a first timer.
Thank you
October 6, 2009 at 10:31 pmHi i just wanted your opinion i have a taxi company which runs 35-40 cars no account work all cash work in rochdale area which data dispatch system would you recomend me to go with thank you.
October 5, 2009 at 10:47 amHi Rick, we are a boutique sized taxi co based in Auckland, New Zealand seeking a taxi despatch software solution. I am not overly impressed with local NZ/AUS based systems and now looking to other markets as a viable option and those based in the UK look really good. Given that the internet and evolving technologies brings the world closer together, technical supply and support is almost geographically irrelevant. We like the look of Cordic, Mercury and Cab Master, but trying to deal with them is proving difficult. I would welcome any feedback or assistance that you may be able to provide? Thanks …C
July 5, 2009 at 1:55 pm